Meet our team.
Our team
Anne Peters, LMFT, PMH-C
Owner/Therapist
Anne Peters, LMFT is a Licensed Marriage and Family Therapist in the state of Iowa with over 13 years of experience in the mental health field. She has worked with clients of all ages, but has found her greatest passion in supporting new and expecting parents, as well as children from birth to age five and their families.
Anne has extensive training in perinatal mental health and holds a Perinatal Mental Health Certification (PMH-C). She specializes in treating Postpartum Depression, Postpartum Anxiety and Panic Disorders, and trauma related to pregnancy or birth. She also enjoys working with women across the lifespan as they navigate the many transitions and challenges that come with different stages of life. In times of transition and uncertainty, we sometimes just need someone to sit with us - and Anne is honored to be that person.
Anne is trained in a variety of evidence-based treatment modalities, including Cognitive Behavioral Therapy (CBT), Parent-Child Interaction Therapy (PCIT), Child-Parent Psychotherapy (CPP), and Circle of Security – Parenting. She understands the courage it takes to reach out for support and deeply honors each client’s vulnerability in taking that step. Her therapeutic style blends genuine kindness, empathy, and a little bit of humor to create a space that feels safe, supportive, and authentic.
In addition to her clinical work, Anne provides clinical supervision to beginning therapists and master’s-level interns on site.
Anne grew up right here in Spencer, Iowa, and it feels especially meaningful to now serve and co-lead a business in the same community that raised her. Her greatest joy is spending time with her daughter, and in her free time she enjoys being with family and friends - along with several beloved pets at home.
Anne grew up right here in Spencer, IA so it feels like a dream to now be a business owner in the same community. Anne’s greatest joy is spending time with her daughter. In her free time, she enjoys spending time with family, friends, and several pets at home.
What’s it like to work with Anne? Here’s what her clients have to say.
“I've been working with Anne since she began with NW Iowa Counseling. I couldn't have asked for a better therapist! She is compassionate, understanding, easy to talk with, and always ready to listen! “
“Anne is incredibly supportive and listens attentively, providing valuable insights that have helped me gain a new perspective on my challenges. With her help, I have achieved a deeper understanding of myself and have learned how to navigate difficult situations.”
Amy Ondler, LISW
Owner/Therapist
Amy Ondler is a native to Northwest Iowa and has been working in the mental health field for the last 14 years. She holds a Masters Degree in Social Work from Simmons School of Social Work and a Bachelor’s Degree in Psychology from Northwestern College. Amy has experience providing therapy to various populations including but not limited to children, families, parents, adults and couples. From her 14 years of service in the field, Amy has gathered insight in working with individuals during any walk of life, dealing with various difficulties including but not limited to: anxiety, depression, trauma, challenging behaviors, intimacy, marital complications, low self-esteem, difficulty with emotional regulation, etc. When asked what specific population Amy enjoys working with most she stated “My passion is helping those in need, walking alongside them in order to aid them towards a more hopeful future. For this reason, I enjoy meeting and working with individuals from all walks of life. In my opinion, the beginning of the therapeutic relationship is one of the most important moments. It is one of my favorites because it is a moment when I can meet each individual exactly where they are and determine a plan to help them make steps towards the desired outcome they are hoping for.”
Throughout her various years in the field Amy has been trained in multiple modalities including but not limited to: Cognitive Behavioral Therapy, Trauma-Informed Therapy, Motivational Interviewing, Seeking Safety, and Dialectical Behavioral Therapy. Along with these modalities, Amy is trained in various interventions such as emotion regulation, feelings identification, marital reconciliation, and challenging behavior modification programs. Amy has a growing passion for helping those who have experienced a significant loss and are grieving.
In her free time, Amy enjoys spending time with family and friends, spending time with her pets, and cheering on the Iowa Hawkeyes!
What’s it like to work with Amy? Here’s what her clients have to say.
“Amy Ondler has been an amazing therapist. Our time together has honestly changed the trajectory of my life. There is just something about her easy going and straight forward way of communicating that makes you sit up and listen. i carry her voice around with me as I make decisions on how to move forward. She is empathetic but honest. She is not afraid to call me out on my old habits. I trust her with all my heart.”
Deb Estes, LISW
Therapist
Deb [Last Name], LISW is a Licensed Independent Social Worker in the state of Iowa with over 35 years of experience in the social work field. She earned her Master of Social Work from the University of Iowa School of Social Work and her Bachelor’s Degree in Social Work from the University of Northern Iowa.
Deb has practiced across a variety of settings throughout her career and most recently spent 22 years in the mental health field as a psychiatric social worker and therapist. Her clinical experience includes working with adults with severe and chronic mental illness, as well as individuals navigating depression, anxiety, trauma, and grief.
Deb considers it a true privilege to walk alongside those who seek her services. She believes that everyone holds both strengths and challenges- and that sometimes our greatest strengths can also become our greatest struggles. She is especially passionate about building strong therapeutic relationships and supporting clients in identifying their own unique paths toward meaningful change and personal goals. Deb finds deep joy in celebrating her clients’ growth and triumphs along the way.
Deb grew up on a family farm in Cherokee County and has since returned to Northwest Iowa. She and her husband enjoy life in their country home with two dogs, three cats (and a few outdoor felines, too!). She treasures time with their grown children, spouses, and young grandchildren. In her free time, Deb loves being outdoors- taking long walks, digging in the dirt, and absolutely not wearing a watch.
What’s it like to work with Deb? Here’s what her clients have to say.
“Deb is wonderful to work with. She guides me through tough times. She helps me to give myself some grace and peace in this crazy world.”
“Deb is an absolutely amazing therapist. She listens, encourages, and makes you feel heard. Her compassion and commitment towards others makes her one of the best. From the first appointment on she has helped me so much!”
Kristen Triplett, LMHC
Therapist
Kristen Triplett, LMHC is a licensed mental health counselor in the state of Iowa who is passionate about supporting individuals of all ages as they navigate emotional and psychological challenges. She holds a Bachelor’s degree from Iowa State University and a Master’s degree from Buena Vista University.
Kristen has extensive training in Adlerian play therapy and brings a creative, developmentally informed approach to her work with children and adolescents. She also enjoys working with adults and is committed to providing compassionate, individualized care that meets each client where they are.
In addition to play therapy, Kristen is trained in EMDR (Eye Movement Desensitization and Reprocessing), an evidence-based treatment for trauma and related concerns. She integrates EMDR with other therapeutic modalities to create a thoughtful, holistic treatment plan tailored to each client’s unique needs and goals.
Kristen is known for her warm, empathetic presence and strives to create a safe, supportive environment where clients feel comfortable exploring their thoughts, emotions, and experiences. She is dedicated to helping clients build insight, resilience, and meaningful change in their lives.
Kristen lives on a farm near Primghar, Iowa with her husband and four children. In her free time, she enjoys family adventures, being outdoors, cooking, and cheering on the Iowa State Cyclones.
What’s it like to work with Kristen? Here’s what her clients have to say.
“I have never felt so happy to see a therapist before I found Kristen. I love how personal she gets and how involved with my life and journey she is. It's great to have Kristen in my corner. She always has my back, and even when she doesn't approve of my choices, she will guide me to the right choices.”
Heather Howell, LMFT
Therapist
Heather Howell, LMFT is a Licensed Marriage and Family Therapist in the state of Iowa who is passionate about supporting couples and individuals in building healthy, connected relationships. She is dedicated to helping clients develop the skills needed to improve communication, navigate anxiety, and create more secure and fulfilling relational patterns.
Heather takes a collaborative, strengths-based approach and brings particular expertise in working with adults, couples, and families. She also provides a safe, affirming space for individuals within the LGBTQ+ community. Her therapeutic style integrates Solution-Focused Brief Therapy and Narrative Therapy, allowing clients to explore new perspectives and create meaningful change within their lives.
Heather believes deeply in each person’s inherent resilience and capacity for growth. She supports clients in becoming more mindful and present in their thoughts, emotions, and actions, while encouraging them to trust their instincts and consider new possibilities when facing challenges. Above all, she emphasizes the courage it takes to recognize the need for change and to take the first steps toward making it a reality.
In 2026, Heather will complete training in Internal Family Systems (IFS) and looks forward to incorporating this powerful, transformative modality into her work with clients.
Outside of the office, Heather enjoys spending time with her family and her cows, staying involved in her local community, and exploring new and trendy activities. She is a strong advocate for self-care and encourages everyone to make it a meaningful part of their daily lives.
What’s it like to work with Heather? Here’s what her clients have to say.
“We started our journey of marriage counseling in a dark place. After steps in the right direction were made, Heather placed a lighted, calming and positive path for us to follow. Marriage counseling is not an easy choice to make but Heather has made this the right choice. Having an overall feeling of a non-judgmental and relatable conversation with a therapist is beyond reassuring. The environment which Heather makes each time we've met has provided just that. Our dark place has now become light again.”
Melissa Mugge, LMHC
Therapist
Melissa Mugge, LMHC is a Licensed Mental Health Counselor in the states of Iowa and South Dakota with over 13 years of experience in outpatient therapy and emergency psychiatric settings. She brings a calm, grounded presence to her work and specializes in trauma (both developmental and adult-onset), neglect, stress and anxiety, family dynamics and parenting concerns, depression, and grief.
Melissa integrates EMDR and Internal Family Systems (IFS) with narrative therapy and somatic approaches to support clients in tolerating, processing, and working through difficult emotions. Her goal is to help clients become more intentional and active participants in their healing and personal growth.
Melissa enjoys working with individuals and families and offers services both in person and through telehealth.
What’s it like to work with Melissa? Here’s what her clients have to say.
“Melissa is a great active listener, making me feel seen, heard and understood. Melissa provides an environment that is soothing, comforting, setting a tone for a productive session. Melissa helped me, personally, with regaining my self worth and pride in the things I do, even if they aren't preferred things to do. Melissa has helped me learn how to show up for myself, and is very aware of what I need as a client, always gently pushing me to grow and learn. She makes it exciting to go through the healing journey, and I feel as though for the first time, I'm making great strides that will stick with me. She's provided me with tools I use on a daily basis, such as breathing exercises, DBT modalities that have been groundbreaking for me. I've never been happier, with the results of my treatment, and I am proud to have gained the ability to see the light in the dark, no matter how the day shows up.”
Ashley Spencer, tLMHC
Therapist
Ashley Spencer, tLMHC is a dedicated therapist who specializes in trauma-informed care for teens and adults, blending her background in forensic science with clinical counseling. With a focus on crisis and trauma work, she supports clients navigating complex concerns, including adolescent sexual behavior issues, care for adults with disabilities, and affirming support for individuals within the LGBTQ+ community.
Ashley provides therapy services within the Spencer School District, serving both Spencer Middle School and Spencer High School, in addition to seeing clients in-office.
She holds a Bachelor’s degree in Forensic Science from Purdue University and a Master’s degree in Clinical Mental Health Counseling with a specialization in Forensic Counseling from Walden University. This unique academic foundation allows her to bring a thoughtful, nuanced approach to cases involving trauma, behavior, and life stressors.
Guided by the philosophy, “A therapist doesn’t carry you up the mountain, but walks alongside you, helping you find your own strength to climb,” Ashley believes healing is a collaborative journey. She brings warmth, authenticity, and a touch of humor into sessions, creating a supportive environment where clients feel safe, understood, and empowered.
Outside of work, Ashley enjoys spending time with her son, two dogs, and cat. She is passionate about motorcycles, video games, reading, and writing, and values continued personal and professional growth.
What’s it like to work with Ashley? Here’s what her clients have to say.
“Ashley makes me feel heard and validated and I always leave her office feeling like I've gotten a piece of myself back that I've been missing.”
“Ashley’s ability to provide in-person therapy at the school has been incredibly beneficial for our students and families, helping to minimize the amount of school missed while addressing important therapeutic needs. She excels at communicating and collaborating with both the school staff and parents, ensuring the well-being of each student. We feel very fortunate to have Ashley and to be able to offer this invaluable service to our families.”
Tanner Carlson, tLMHC
Therapist
Tanner Carlson, tLMHC is a dedicated behavioral health provider with over 15 years of experience working in the mental health field. He has spent much of his career in residential treatment settings, where he developed a strong passion for supporting adolescents, teens, young adults, and families in finding their voice and working toward meaningful personal goals.
Tanner holds a Bachelor’s degree in Criminal Justice from the University of South Dakota and a Master’s degree in Clinical Mental Health Counseling from Buena Vista University. He is currently working toward full licensure as a Clinical Mental Health Counselor.
Tanner’s clinical approach is trauma-informed and strength-based, with a focus on understanding how past experiences shape current behaviors and emotional well-being. He works with clients to address problematic behaviors and build insight, resilience, and healthier coping strategies. His primary therapeutic modalities include Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) and Choice Theory, which he integrates to support clients navigating depression, anxiety, anger, aggression, life transitions, and other mental health concerns.
A native of Cherokee, Tanner lives just outside of town with his family. He is an active member of the community, volunteering as a youth sports coach and enjoying golf, outdoor adventures with his sons, and traveling. Tanner is also an enthusiastic fan of the Cherokee Braves, Iowa State Cyclones, and the Dallas Cowboys, and is well known for his competitive spirit.
What’s it like to work with Tanner? Here’s what his clients have to say.
“Finding the right counselor can be challenging, especially when you're seeking someone who truly understands and supports your unique journey. From my very first session with Tanner, I felt seen, heard, and valued in a way I hadn’t experienced before. His genuine, judgment-free approach created a safe space where I could fully be myself. Tanner’s depth of knowledge and compassion have been pivotal in helping me work through challenges, embrace self-love, and align my authentic self with the person I aspire to be. If you're ready to grow and make meaningful life changes, Tanner is the kind of counselor who will stand by you every step of the way.”
Hannah Pheifer, tLMHC
Therapist
Hannah Pheifer, tLMHC is currently working toward full licensure in the state of Iowa as a Licensed Mental Health Counselor. She holds a Bachelor’s degree from Iowa State University and a Master’s degree in Clinical Mental Health Counseling from Buena Vista University.
Hannah is deeply committed to supporting individuals through life’s challenges and transitions and enjoys working with a diverse range of populations. She creates a welcoming, supportive space where clients feel truly seen, heard, and understood, and she takes pride in building strong therapeutic relationships rooted in safety, trust, and authenticity.
Hannah takes a holistic, integrative approach to therapy, drawing from multiple therapeutic modalities to meet the unique needs of each client. Her work is grounded in the belief that everyone has the capacity for growth, healing, and meaningful change. She strives to foster a collaborative environment where clients can explore their goals and build on their personal strengths.
While Hannah enjoys working with all ages, she has found her greatest passion in working with young children. In 2026, she began a Synergetic Play Therapy training program to further develop her skills in connection-based, play-centered therapy. She serves clients in-office in Spencer, through telehealth, and within Spencer Schools at Johnson Elementary and Lincoln Elementary.
Outside of the therapy room, Hannah enjoys spending quality time with family and friends, along with her mini labradoodle, Louie. She loves traveling to new places and values self-care, connection, and laughter.
Ana Alonso, tLMHC
Therapist
Ana Alonso, tLMHC is currently working toward full licensure as a Licensed Mental Health Counselor in the state of Iowa. She is a dedicated clinician with a strong foundation in supporting individuals as they navigate life’s challenges, both big and small.
Ana takes a compassionate, person-centered approach and integrates evidence-based treatment modalities to meet each client’s unique needs. She is trained in Acceptance and Commitment Therapy (ACT), Cognitive Behavioral Therapy (CBT), and Dialectical Behavior Therapy (DBT), among other therapeutic approaches.
Ana has experience working in a variety of settings with diverse populations and is especially passionate about creating a safe, welcoming space where individuals from all walks of life feel understood, supported, and empowered. She looks forward to partnering with clients as they work toward greater emotional well-being and personal growth.
Ana is bilingual and fluent in both English and Spanish. She provides services in both the Spencer and Estherville offices, offers telehealth sessions, and also serves clients through school-based therapy at Spencer Middle School.
Melissa Bendlin
Receptionist
Melissa brings years of experience working in office settings and truly thrives on the hustle and bustle of a busy workplace — the busier, the better! Her favorite part of her role is connecting with clients and getting to know the people she interacts with each day.
Born and raised in Spencer, Melissa is now raising her own family in the same community she calls home. Outside of the office, she enjoys spending time with her family boating, swimming, playing games, golfing, and traveling. As her children grow, she loves being present for all of their activities and events.
Melissa is often the first voice clients hear on the phone and the first face they see when they walk through our doors. She genuinely cares about every client and team member at Northwest Iowa Counseling, and her warmth and dedication are felt in everything she does.
Vickie Peters
Administrative Assistant
Vickie brings years of experience from the banking world, including many years working in the collections department of a local bank. She currently serves as our part-time administrative assistant and supports the team with a variety of essential tasks, including processing new client requests, scheduling, and helping keep our office running smoothly.
Vickie is known for her incredible sense of humor and her ability to bring levity and warmth into the workplace. Her friendly presence helps both clients and staff feel at ease from the moment they connect with our office.
Outside of work, Vickie enjoys spending time with her beloved granddaughter, caring for her pets, and baking — especially her famous homemade dog treats!
Jaime Lair
Billing and Credentialing Specialist
Jaime Lair is a Spencer native and a University of Northern Iowa alum with several years of experience in both medical and office management settings. She manages all aspects of credentialing for Northwest Iowa Counseling and plays a pivotal role in practice billing.
Jaime served as the Office Manager at Northwest Iowa Counseling from the time Anne and Amy assumed ownership in 2022 through 2024. She stepped away to focus on her growing flower farm and rejoined the team in 2026 in a part-time role as Billing and Credentialing Specialist.
Outside of the office, Jaime grows beautiful blooms at her farm, Double Feature Flower Farm. She is a devoted Iowa Hawkeyes and Kansas City Chiefs fan, and above all, finds her greatest joy in spending time with her family.